ZERO: Terms & Conditions

Effective Date: February 1st 2025

Welcome to Zero Rideshare (“Zero,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your participation as a driver using the Zero platform (“Services”). By signing up or providing services through Zero, you agree to these Terms.

To qualify as a Zero driver, you must:

• Be at least 21 years old with a valid driver’s license.
• Pass a background check and vehicle inspection.
• Maintain valid vehicle insurance and registration.
• Comply with local, state, and federal laws, including California’s Prop 22 requirements.

• Provide accurate information during registration, including your SSN, banking details, and vehicle information.
• Maintain updated records and promptly report changes to your information.
• You are responsible for safeguarding your account credentials.

Drivers must:

• Maintain professionalism and courtesy with riders.
• Ensure vehicles are clean, safe, and compliant with Zero’s standards.
• Follow traffic laws and prioritize safety.
• Accept and complete ride requests reliably.

Prohibited behaviors include:

• Cancelling rides without valid reasons.
• Harassment or inappropriate behavior towards riders.
• Driving under the influence of drugs or alcohol.

• Payout Structure: Drivers earn based on distance, time, and promotional offers. Payouts are subject to deductions for taxes and fees.
• Payment Cycle: Payments are processed weekly to the driver’s linked bank account.

• Vehicles must meet local rideshare regulations and Zero’s standards.
• Regular inspections are required to ensure vehicle safety.
• Insurance: Drivers must carry personal auto insurance. Zero provides additional coverage during rideshare activities.

Drivers are independent contractors, not employees. As such, you are responsible for:

• Managing your taxes and expenses.
• Maintaining your vehicle.
• Following all applicable legal and regulatory requirements.

Support Channels:

1. In-App Support: Access the Help Center through the app for FAQs, guides, and chat support.
2. Email Support: Contact us at support@zero-ride.com for any inquiries.
3. Phone Support: Call us at +1 626 808 1458 during operational hours.

Key Support Areas:

• Riders:
  • Ride bookings and cancellations.
  • Payment issues or fare disputes.
  • Lost and found inquiries.
• Drivers:
  • Onboarding and verification.
  • Earnings and payouts.
  • App functionality and navigation issues.

Our Commitment:
We are dedicated to responding to your inquiries promptly. For urgent matters, please use the Phone Support option for immediate assistance.

Feedback:
We value your input! Share your experience or suggestions at feedback@zero-ride.com.

Zero may assess driver performance based on:

• Rider ratings and feedback.
• Adherence to traffic laws.
• Completion rates and acceptance rates.

Drivers with poor safety or service scores may face suspension or removal from the platform.

• Driver Liability: Drivers are liable for accidents or damages caused during rideshare activities.
• Zero Coverage: Zero provides commercial auto insurance during active rides (Periods 2, and 3).

Disputes will be resolved through binding arbitration in California under the laws of the State of California.

Zero reserves the right to suspend or terminate driver accounts for violations of these Terms or policies.

For questions or concerns about these Terms, contact us at driversupport@zero-ride.com.

Effective Date: February 1st 2025

Welcome to Zero Rideshare (“Zero,” “we,” “us,” or “our”). By using our mobile application or services (“Services”), you agree to the following Terms and Conditions (“Terms”). If you do not agree, please do not use the Services.

By downloading, accessing, or using Zero’s app or Services, you acknowledge and agree to these Terms, our Privacy Policy, and any other policies referenced herein.

• You must be at least 18 years old to use the Services.
• You must provide accurate and complete information during registration and maintain updated account details.
• Use of the Services is restricted to users with valid payment methods and adherence to these Terms.

• To use Zero, you must create an account with a valid email address, phone number, and payment method.
• You are responsible for all activity under your account and must safeguard your login credentials.
• Zero reserves the right to suspend or terminate accounts for violations of these Terms.

• Fare Calculation: Fares are determined based on distance, time, and service type. Promotional rates may apply.
• Payments: Payments are processed through the payment method linked to your account.
• Cancellations: Riders may cancel trips but may incur cancellation fees depending on the timing.
• Refunds: Refunds, if applicable, will be processed at Zero’s discretion.

Riders must:

• Act respectfully towards drivers and other riders.
• Avoid damaging vehicles or engaging in illegal activities.
• Follow all applicable laws and Zero’s safety guidelines.

Prohibited behaviors include but are not limited to:

• Harassment or inappropriate behavior.
• Carrying hazardous materials.
• Using the Services for unlawful purposes.

Zero aims to provide reliable service but does not guarantee uninterrupted or error-free operations. Service availability may vary based on location, demand, or external factors.

Support Channels:

1. In-App Support: Access the Help Center through the app for FAQs, guides, and chat support.
2. Email Support: Contact us at support@zero-ride.com for any inquiries.
3. Phone Support: Call us at +1 626 808 1458 during operational hours.

Key Support Areas:

• Riders:
  • Ride bookings and cancellations.
  • Payment issues or fare disputes.
  • Lost and found inquiries.
• Drivers:
  • Onboarding and verification.
  • Earnings and payouts.
  • App functionality and navigation issues.

Our Commitment:
We are dedicated to responding to your inquiries promptly. For urgent matters, please use the Phone Support option for immediate assistance.

Feedback:
We value your input! Share your experience or suggestions at feedback@zero-ride.com.

• Limited Liability: Zero is not responsible for delays, service interruptions, or actions by drivers or third parties.
• No Guarantee: Zero does not guarantee specific ride availability or driver acceptance.
• Indemnification: You agree to indemnify and hold Zero harmless from claims arising from your use of the Services.

Zero collects and uses your data as described in our Privacy Policy. By using the Services, you consent to such data collection and use.

Customer Support for Zero Rideshare
At Zero Rideshare, we’re here to ensure a seamless experience for riders and drivers. If you need assistance, here’s how to get in touch with our support team:

Disputes will be resolved through binding arbitration in California under the laws of the State of California.

Zero reserves the right to modify these Terms. Continued use of the Services after updates constitutes acceptance of the revised Terms.

For questions or concerns about these Terms, contact us at support@zero-ride.com.